Are you facing these support nightmares?
The AI-powered platform that revolutionizes your customer support. We don't just solve tickets – we transform every interaction into a chance for business growth.
Simple 4-step process that transforms your customer conversations into actionable business intelligence
Install Help Desk Hero directly from your Crisp marketplace. Enter your business details and connect your conversation history with one click.
Our system automatically imports your Crisp chat conversations (minimum 10 required). No manual uploads or data entry needed.
Our AI reads through all your conversations to identify sentiment, upsell opportunities, common questions, and customer pain points.
View your dashboard with auto-generated FAQs, revenue opportunities, customer feedback analysis, and specific recommendations to improve your business.
Get to know all popular features of Help Desk Hero
Our intelligent system analyzes all your customer conversations to automatically create and update FAQs. By considering both past-generated and existing FAQs in your knowledge base, it ensures your help desk always has the most relevant and up-to-date information.
This feature saves your team valuable time and improves customer satisfaction by enabling self-service for common queries.
Gain unprecedented insights into your customer interactions with our comprehensive analysis dashboard. It breaks down conversations to reveal:
This powerful tool also identifies business opportunities, including upselling possibilities, helping you turn support conversations into growth opportunities.
Continuously improve your support quality with our Agent Feedback Analysis feature. It evaluates how your agents handle conversations and provides actionable feedback on areas for improvement. This ensures your team is always learning and refining their skills, leading to better customer experiences and increased satisfaction.
Help Desk Hero plugs into your live chat platform and turns your conversation history into actionable insights. Currently available for Crisp — more integrations shipping soon.
Need HDH for another platform? Let’s talk
Turn support conversations into valuable business intelligence
Increase customer satisfaction and loyalty
Boost upselling and cross-selling success rates
Continuously improve your FAQs and knowledge base
Free up your support team to focus on high-value interactions
Choose the plan that fits your business needs
Try Help Desk Hero with no commitment
Free Tier
One-time analysis of up to 50 of your most recent Crisp conversations. No monthly reset.
Preview the Conversations Dashboard with limited filtering and export options.
AI analyzes sentiment, pain points, feature requests, and upselling opportunities from your chats.
Trigger a sync of your latest Crisp conversations whenever you want from your dashboard.
Boost support quality
/month
Analyze up to 500 conversations per month. Credits reset monthly on your billing date.
Filter, sort, search, and export every analyzed conversation with full sentiment, requests, issues, and upsell data.
Tell the AI about your business, products, and customers so insights are tailored to your context.
Get help from our team within 24 hours by email.
Turn conversations into sales opportunities
/month
Analyze up to 2,000 conversations per month. Credits reset monthly on your billing date.
AI builds FAQs from your real customer questions and auto-publishes them to your Crisp knowledge base.
Spots happy customers in your chats and helps you turn them into 5-star reviews automatically.
Wake up to fresh insights — HDH syncs and analyzes your new conversations every day, hands-free.
Fine-tune how the AI summarizes, prioritizes, and generates FAQs to match your team's style.
Faster response times — under 12 hours during business days.
Maximum insights for high-volume teams
/month
Analyze up to 3,000 conversations per month. Credits reset monthly on your billing date.
One-time credit packs valid for 365 days. 1 credit = 1 analyzed conversation.
Need more than 10,000 credits? We offer custom credit packs with volume discounts. Contact support → and we’ll put together a quote that fits your usage.
Have a question? We've got you covered! Whether you need technical support, want to learn more about
Send us an email and we'll get back to you within 24 hours.
[email protected]
Our support team is available during the following hours:
Monday - Friday: 9am - 5pm EST
Saturday-Sunday: Closed
Fill out the form below and we'll get back to you as soon as possible.
We’ve got you covered
Help Desk Hero seamlessly syncs your conversations to our secure database and processes them using advanced AI models from industry leaders OpenAI and Anthropic. Our custom-trained models analyze every interaction, identifying patterns and insights across all your customer communications. All data processing happens on secure North American servers, ensuring both performance and privacy.
Imagine spending 100 hours manually analyzing customer conversations to uncover key insights. Help Desk Hero does this in just 15 minutes! Our customers typically save 10-100 hours per month on data analysis, letting them focus on actually implementing insights rather than finding them.
Absolutely! We prioritize data security by hosting exclusively on Canadian servers through Digital Ocean VPS. We maintain strict data protection protocols, and upon cancellation or uninstallation, all your data is permanently deleted. We recommend exporting your valuable insights before uninstalling – because we know your data insights are crucial for your business growth.
While you can start seeing useful patterns with just 100 conversations, the magic really happens at different scales:
Currently, Help Desk Hero is exclusively optimized for Crisp chat, ensuring we deliver the best possible experience for Crisp users. We’re actively developing integrations with other major platforms including Intercom and Salesforce – stay tuned for updates!
Our MVP version will have the FAQ generator and all insights (FAQs, Bugs, Feature Requests, Business Pain Points, and Market Pain Points).
The following feature will come late 2025 (or sooner dependign on sales): Social Media Generator, Homepage Helper, etc.
We’re GDPR-aligned and offer a Data Processing Agreement on request. SOC 2 Type II is on our 2026 roadmap.
Contact us for custom Enterprise pricing.
Today HDH only works with Crisp. Intercom integration is in active development. You can export all your historical insights as CSV/JSON anytime.
To remove any doubts you might still have.
New features currently in development. Enterprise Powerhouse subscribers get early access.
Keep your social media presence fresh and aligned with customer needs.
Our AI generates 8 new social media posts monthly by analyzing your support conversations and help desk articles. It considers previously created content to maintain consistency, ensuring your social media strategy resonates with your audience and addresses their current concerns.
Provide intelligent, 24/7 support with our AI ChatBot Hero.
It integrates seamlessly with your knowledge base, scanning help desk articles to create a comprehensive training dataset. The chatbot extracts key takeaways from conversations to form dynamic FAQs and even aggregates content from your YouTube channel for easy reference. This feature ensures customers always have access to accurate, up-to-date information.
Boost your website's effectiveness with our Homepage Optimization Advisor.
It analyzes your homepage content and provides actionable recommendations to enhance information hierarchy based on user conversation analysis. By addressing common pain points, FAQs, and user needs directly on your homepage, you can improve user experience and increase conversion rates.
Save time and improve information retention with our Chat Summarizer.
It automatically condenses lengthy chat conversations into concise bullet points, making it easier for both agents and customers to grasp key information quickly. This feature enhances efficiency in handling complex support cases and improves overall communication clarity.
Never let a customer query fall through the cracks with our Unresolved Conversation Helper.
It automatically follows up on conversations that remain unresolved after a set period. If a conversation is detected as resolved, it’s automatically closed and a review is requested. For ambiguous cases, it asks a follow-up question to ensure customer satisfaction before closing the ticket.
Stay ahead of the competition with our Competitor Feature Tracker.
It monitors your competitors’ changelogs to inspire new feature ideas and enhancements. By integrating these insights with your help desk articles and conversation takeaways, you can prioritize development efforts that truly set you apart in the market.
Maintain consistent brand messaging across all customer touchpoints with our Brand Guidelines Creator.
It develops comprehensive guidelines, including your mission, vision, values, and target audience profiles, by analyzing insights from help desk articles and customer conversations. This ensures that your brand voice remains authentic and resonates with your audience.
Improve user adoption and satisfaction with our User Onboarding Wizard.
This guided survey collects user preferences and priorities, featuring tooltips linked to relevant help desk articles. It helps new users get up to speed quickly and provides valuable feedback on potential future features, allowing you to tailor your product to user needs.
Make data-driven decisions about product development with our New Feature Matrix.
It utilizes Ahrefs keyword analysis to identify high-demand features and assesses your existing web pages, help desk articles, and conversations to spot gaps in your offering. The Feature Prioritization Matrix helps you focus on high-impact developments based on user demand, market trends, and competitive analysis.
Don't let another customer interaction go to waste.
Turn your support team into profit heroes today!
50 Conversations Analysis Free — no credit card required
