Built for Crisp live chat
Transform Support from Cost Center to Profit Driver
Our AI identifies upselling opportunities and optimizes your homepage based on real customer conversations.
- AI Live Chat Analysis
- FAQ Generator Based on Conversations
The Challenge
Are you facing these support nightmares?
- Overwhelmed by an ever-increasing volume of customer inquiries
- Struggling to extract meaningful insights from support conversations
- Wasting valuable time on repetitive questions
- Missing out on potential upselling opportunities
- Unable to translate customer feedback into actionable business strategies
Our Solution
Introducing Help Desk Hero
The AI-powered platform that revolutionizes your customer support. We don't just solve tickets – we transform every interaction into a chance for business growth.
Key Features
Get to know all popular features of Help Desk Hero
AI-Powered FAQ Generator
Our intelligent system analyzes all your customer conversations to automatically create and update FAQs. By considering both past-generated and existing FAQs in your knowledge base, it ensures your help desk always has the most relevant and up-to-date information. This feature saves your team valuable time and improves customer satisfaction by enabling self-service for common queries.
Conversation Analysis Dashboard
Gain unprecedented insights into your customer interactions with our comprehensive analysis dashboard. It breaks down conversations to reveal sentiment trends, user feedback, pain points, feature requests, and potential bugs. This powerful tool also identifies business opportunities, including upselling possibilities, helping you turn support conversations into growth opportunities.
Discover Your Customers Wants & Needs
Continuously improve your support quality with our Agent Feedback Analysis feature. It evaluates how your agents handle conversations and provides actionable feedback on areas for improvement. This ensures your team is always learning and refining their skills, leading to better customer experiences and increased satisfaction.
How It Works
Connect Your Data
Integrate your knowledge base, live chats, emails, website content, and more
AI Analysis
Our advanced AI processes your data to generate insights and identify opportunities
Implement and Grow
Use our actionable recommendations to improve support, optimize your site, and boost sales
Turn your Help Desk into a profit center with AI-powered customer insights.
Benefits
With Help Desk Hero, you'll:
Turn support conversations into valuable business intelligence
Increase customer satisfaction and loyalty
Boost upselling and cross-selling success rates
Continuously improve your FAQs and knowledge base
Free up your support team to focus on high-value interactions
Testimonials
See how leading companies are growing with Help Desk Hero.
Great Plugin!
"Help Desk Hero has been a game-changer for us. We've seen a 30% increase in upsells and our customer satisfaction scores have never been higher!"
CTO of E-commerce Innovators
Get actionable insights from every customer interaction.
About Us
At Help Desk Hero, we believe that customer support should be a business driver, not a cost center. Our team of AI experts and customer experience veterans have created a tool that turns every customer interaction into an opportunity for growth.
- Turn conversations into business insights.
- Automate your support workflows instantly.
- Boost team efficiency and sales growth.
Pricing Plans
Choose the plan that fits your business needs
Free Hero
Get started with the basic features, but grow as fast as others.
Free Tier
Features includes
- Conversation Analysis for the Latest 50 Threads
Starter Hero
Get started with the basic features, but grow as fast as others.
/monthly
Features includes
- Conversation Analysis for the Latest 500 Threads
Growth Champion
Get started with the basic features, but grow as fast as others.
/monthly
Features includes
- Conversation Analysis for the Latest 3,000 Threads
- FAQ Generator
- Follow-up Hero (comign soon)
- Social Media Generator (coming soon)
Enterprise Powerhouse
Get started with the basic features, but grow as fast as others.
/monthly
Features includes
- Conversation Analysis for the Last 7,000 Threads
- FAQ Generator
- Follow-up Hero (coming soon)
- Social Media Generator (coming soon)
- Homepage Hero (coming soon)
- Feature Matrix (coming soon)
- HDH AI ChatBot (coming soon)
Frequently Asked Questions
Help Desk Hero seamlessly syncs your conversations to our secure database and processes them using advanced AI models from industry leaders OpenAI and Anthropic. Our custom-trained models analyze every interaction, identifying patterns and insights across all your customer communications. All data processing happens on secure North American servers, ensuring both performance and privacy.
Imagine spending 100 hours manually analyzing customer conversations to uncover key insights. Help Desk Hero does this in just 15 minutes! Our customers typically save 10-100 hours per month on data analysis, letting them focus on actually implementing insights rather than finding them.
Absolutely! We prioritize data security by hosting exclusively on Canadian servers through Digital Ocean VPS. We maintain strict data protection protocols, and upon cancellation or uninstallation, all your data is permanently deleted. We recommend exporting your valuable insights before uninstalling – because we know your data insights are crucial for your business growth.
While you can start seeing useful patterns with just 100 conversations, the magic really happens at different scales:
- 100+ conversations: Useful initial insights
- 500+ conversations: Powerful, actionable data
- 1,000+ conversations: Business-transforming insights The more conversations you analyze, the more valuable and accurate your insights become!
Currently, Help Desk Hero is exclusively optimized for Crisp chat, ensuring we deliver the best possible experience for Crisp users. We’re actively developing integrations with other major platforms including Intercom and Salesforce – stay tuned for updates!
Our MVP version will have the FAQ generator and all insights (FAQs, Bugs, Feature Requests, Business Pain Points, and Market Pain Points).
The following feature will come late 2025 (or sooner dependign on sales): Social Media Generator, Homepage Helper, etc.
Contact Support
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Upcoming Features
Social Media Content Creator
Keep your social media presence fresh and aligned with customer needs.
Our AI generates 8 new social media posts monthly by analyzing your support conversations and help desk articles. It considers previously created content to maintain consistency, ensuring your social media strategy resonates with your audience and addresses their current concerns.
AI ChatBot Hero
Provide intelligent, 24/7 support with our AI ChatBot Hero.
It integrates seamlessly with your knowledge base, scanning help desk articles to create a comprehensive training dataset. The chatbot extracts key takeaways from conversations to form dynamic FAQs and even aggregates content from your YouTube channel for easy reference. This feature ensures customers always have access to accurate, up-to-date information.
Homepage Optimization Advisor
Boost your website's effectiveness with our Homepage Optimization Advisor.
It analyzes your homepage content and provides actionable recommendations to enhance information hierarchy based on user conversation analysis. By addressing common pain points, FAQs, and user needs directly on your homepage, you can improve user experience and increase conversion rates.
AI-Powered Chat Summarizer
Save time and improve information retention with our Chat Summarizer.
It automatically condenses lengthy chat conversations into concise bullet points, making it easier for both agents and customers to grasp key information quickly. This feature enhances efficiency in handling complex support cases and improves overall communication clarity.
Unresolved Conversation Helper
Never let a customer query fall through the cracks with our Unresolved Conversation Helper.
It automatically follows up on conversations that remain unresolved after a set period. If a conversation is detected as resolved, it’s automatically closed and a review is requested. For ambiguous cases, it asks a follow-up question to ensure customer satisfaction before closing the ticket.
Competitor Feature Tracker
Stay ahead of the competition with our Competitor Feature Tracker.
It monitors your competitors’ changelogs to inspire new feature ideas and enhancements. By integrating these insights with your help desk articles and conversation takeaways, you can prioritize development efforts that truly set you apart in the market.
Brand Guidelines Creator
Maintain consistent brand messaging across all customer touchpoints with our Brand Guidelines Creator.
It develops comprehensive guidelines, including your mission, vision, values, and target audience profiles, by analyzing insights from help desk articles and customer conversations. This ensures that your brand voice remains authentic and resonates with your audience.
User Onboarding Wizard
Improve user adoption and satisfaction with our User Onboarding Wizard.
This guided survey collects user preferences and priorities, featuring tooltips linked to relevant help desk articles. It helps new users get up to speed quickly and provides valuable feedback on potential future features, allowing you to tailor your product to user needs.
New Feature Matrix
Make data-driven decisions about product development with our New Feature Matrix.
It utilizes Ahrefs keyword analysis to identify high-demand features and assesses your existing web pages, help desk articles, and conversations to spot gaps in your offering. The Feature Prioritization Matrix helps you focus on high-impact developments based on user demand, market trends, and competitive analysis.
Ready to Transform Your Support?
Don't let another customer interaction go to waste. Turn your support team into profit heroes today!
We help support teams work smarter & drive revenue through AI-powered insights.
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